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Server Status

We are still experiencing slow loading websites and email delivery due to problems at our datacenter, which are being investigated.
We are sorry for any inconvenience.
Updates will appear here

Intermittent access across cPanel platform(Latest)
Partial
Start: Tue, 24/11/2015 12:29 
End: Thu, 26/11/2015 09:00 
Update: Thu, 26/11/2015 09:00 

Our engineers are continuing to investigate and further updates will be posted here when available. Zen regret any inconvenience this may cause.
Posted: Wed, 25/11/2015 16:19 by John Best


Wed, 25/11/2015 10:34
Update
Partial
Some reports of intermittent access to cPanel servers are still being received. Further updates will be posted here when available.
Posted by: John Best


Tue, 24/11/2015 16:15
Update
Partial
We're continuing to investigate some reports of intermittent access to cPanel servers. Further updates will be posted here when available.
Posted by: John Best


Tue, 24/11/2015 12:30
New
Partial
We have received reports of intermittent access to all cPanel servers. Our engineers are investigating and further updates will be posted here when available. Zen regret any inconvenience this may cause.
Posted by: John Best

Server Migration

We are having a server migration on Thursday 24th November, which will coincide in an upgrade to PHP5.3.

FREQUENTLY ASKED QUESTIONS

Will there be any downtime?
Yes, unfortunately there will. Due to the extent of the move we envisage anywhere from 3 - 6 hours downtime. This will be scheduled to take place between the hours of 10pm to 6am to limit any disruption to you.

Who is doing the move?
The relocation is being performed by a specialist datacentre moving team, making use of specialist vehicles with full insurance cover in place for all equipment. We are extremely confident that this transition will go smoothly.

Will I have to do anything after the move?
Please note that aside from the initial downtime, there will be no change to service and no pre or post relocation tasks required by you. All domains, email accounts, settings, server names, IP addresses and everything else will remain the same.

Ivso have a new home

We have moved office and are now located in Liverpool Science Park, next to Liverpool Metroploitan (Catholic) Cathedral known with affection locally as the Wigwam.

Its just 100 metres across the road from our old office on Hope Street, were we enjoyed the last 6 years.

Our new address is:
Liverpool Science Park ic1, IVSO Limited
131 Mount Pleasant
Liverpool
L3 5TF

Click this link for an interactive road map which can provide directions.

Mailserver Upgrade

Due to our mailserver being upgraded on Sunday 1st April for increased  security, clients may now not be able to send email. This will be due to you not enabling 'SMTP authentication' within your email client software (eg Outlook, Entourgae, MacMail). Once you have enabled 'SMTP authentication', you will be able to connect to the outgoing server again and send email.

For Outlook/Outlook Express users refer to our guides http://www.ivso.co.uk/email-settings.html

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